About online payments

We encourage members of the Friends and other site visitors to support the Gardens by donations and purchases of tickets to events, artwork, photographs and other items. Where we provide for online payments on the Friends website, these policies apply. Where we use a separate service (for example, for event tickets) the policies of that service apply.

Security

We safeguard your personal and payment information by using the most secure payment methods available to us. All online payments to the Friends use a secure payment gateway operated by a financial institution or approved service provider.

When you enter your card and payment details, you are dealing directly with the software operated by the gateway service. This means that we never directly access, process or store your card or payment information ourselves.

After your transaction has been completed through the payment gateway, we then merely receive confirmation from the secure gateway service that your payment has been made.

Because we never see or store your card or payment details, they are kept secure and are never accessible through our website.

Cancellations and refunds

If you have made an online payment through the Friends website and believe that the transaction should be cancelled or a refund made, please write to the Treasurer with full details of the transaction and the reason for your request. Each request will be considered on its merits with regard to the circumstances, any specific conditions that were applied to the transaction, and the interests of the Friends.

Email: treasurer@friendsanbg.org.au

Postal address:

The Treasurer
Friends of the ANBG
GPO Box 1777
Canberra ACT 2601