Membership – what’s new, what stays as is
The Friends has a new membership management system, called Member Jungle, which is being progressively introduced to our members. A few things are changing, but many will not. Here’s what you need to know.
Unchanged
All existing memberships have been transferred to the new system, and will carry on with the same benefits and conditions as before. All existing 2026 membership cards and parking permits are still valid, and the Membership team will continue to send printed membership cards and parking permits in future.
Going online
When members receive their login details, they can access the new system through our new online Member Portal and mobile app. Members will be able to log in to renew their membership online, to update their name, contact details, and other information, and to get in touch with the Membership team.
There is also a ‘digital member card’ in the Member Jungle mobile app, if members wish to use it. This will be in addition to our printed cards, which will be sent out as usual.
We will send notifications, such as renewal reminders, to members’ email addresses if known. (This year we will also post out renewal reminders).
Staying offline
No-one will have to use the new system online if they cannot, or prefer not to. All the existing services provided by the Membership team will still be there for those who need them. For members without an email address, we will continue to post out renewal notifications as before.
Same help and support
Members can contact the Membership team as usual (by email, phone, SMS or letter) if they have queries or need assistance. The team will help members learning how to access their information online.
The team, as system administrators, will be able to make important changes (such as changing the type of membership) that members cannot do directly for themselves.
Some differences
The ‘secondary’ members in Household memberships will notice a couple of changes:
- They can add their own individual email address and mobile number to their membership details. The old system only had one email address and one phone number per Household membership.
- They will have their own member number, instead of sharing the number of the ‘primary’ member. The ‘primary’ member will keep the existing number. (All 2026 membership cards with the ‘old’ number will remain valid).
Please explain…
Why did we need a new system? The old one no longer met all our requirements, needed a lot of manual effort by the Membership team, and was difficult to maintain. Members increasingly expect fast, easy online services; and printing and postage costs keep rising. It was time to update.
Is my personal information safe online? The new system meets the latest standards for protecting sensitive information. Importantly, it doesn’t need members to write down credit card information and send it by post – instead, card details are put through a highly secure online ‘payment gateway’ and are never stored in the membership system itself.
Where can I find out more? See fanbg.memberjungle.club/FAQs
How do I contact the Membership team?
Phone: (02) 6250 9548 (leave message)
Email: membership@friendsANBG.org.au
Post: Friends of the ANBG Membership, GPO Box 1777, Canberra, ACT 2601